Privacy Policy

Last Updated: [10th Jan'26]

Oye Dhakkan is committed to protecting your privacy in accordance with the Information Technology Act, 2000.

1. Information Collected

We collect:

  • Name

  • Address

  • Phone number

  • Email ID

  • Payment details (processed via secure third-party gateways)

We do not store debit/credit card details.

2. Purpose of Collection

  • Order processing and delivery

  • Customer support

  • Promotional communication (only if opted in)

  • Legal compliance

3. Data Security

We implement reasonable security safeguards to protect customer data.

4. Data Sharing

Customer data may be shared with:

  • Payment gateway providers

  • Logistics partners

  • Government authorities (if legally required)

We do not sell customer information.

5. Data Retention

Personal information is retained only for as long as necessary to fulfill business and legal obligations.

6. Grievance Officer

In accordance with applicable laws, the grievance officer details are:

Name: Gagan Kumar
Email: gagan@oyedhakkan.com
Phone: +91-9315216080
Response Time: Within 48 hours